Privacy Policy

Aloe Herbal knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting the Aloe Herbal website, you are accepting and consenting to the practices described in the Privacy Notice. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and UK law).

Aloe Herbal collect information about our customers for 2 reasons: firstly, to process your order and second, to provide you with the best possible service in connection with your order.

We are fully committed to controlling internet spam. In accordance with UK law our mailing list is strictly "opt in" only and you may unsubscribe at any time. You will only be added to our mailing list if you have chosen to do so.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

We will hold your personal information securely and make all reasonable efforts to prevent unauthorised access to or use of your personal information.

The information we hold about you will be accurate and up to date. You can check the information that we hold about you by logging into your account. If you find any inaccuracies we will delete or correct the information promptly on being told about it.

We will only use your personal information to provide services or information you have expressly requested us to provide.

If you have opted in to our mailing list we will only send you information about our products and services, and you may opt out of our mailing list as anytime. If you have opted out of our mailing list we will remove your details immediately.

From time to time Aloe Herbal may run competitions and promotions and may request information from users as part of these. Participation in these is entirely voluntary and the user therefore has a choice whether or not to disclose any information which might be required.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We will not contact you in the future unless you have given us your consent and then only to give you information about our products or service. You may opt out of our mailing list at any time.

We will not pass any information on to third parties, or share your personal information with anyone else except as necessary to process your order.

We will never collect sensitive information about you without your explicit consent.

We will not collect information about customers that is not needed for processing orders placed by our customers.

General

We may use technology to track visitors to our site, but this information is anonymous and only used to help us improve our service.

To process credit and debit card processes we pass customer details including name, address, post code, and country to the card processor. This is done in a secure manner. The card processor may carry out checks on the data before authorising the transaction, this may include checking details against the electoral roll, and checks on the previous use of cards from that address.

Parts of our order system use cookies, but these do not hold personally identifiable information.

If you have any questions/comments about privacy, you should Contact Us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Because we want to demonstrate our commitment to our users’ privacy, we disclose all of the information we collect, why we collect it, and what we do with the it. A cookie is a small file which asks permission to be placed on your computer's hard drive. The information we collect directly benefits users using our website because we use it to monitor visitor behaviour to improve our service, track problems and to enhance functionality. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Information is collected for the following purposes.

• Completing an activity or transaction
• Website and system administration
• Research and Development
• Contact users for marketing only if they opt in for us to do so.

The following organizations have access to the information we collect. Ourselves and companies within the Umbrella group, we pass information to nobody else. Our website uses cookies to enhance how it operates and ensure we better serve our visitors.

Our servers automatically collect logs that may record statistical information such as visitors' IP addresses, type of operating systems, time of visit, web pages requested, etc., and identify categories of visitors by items such as domains and browser types. These usage statistics are are used to improve our websites and maintain site security. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@aloe-herbal.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 15 Water St Rochdale Greater Manchester Lancashire OL16 1TL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store. Our website collects the following types of information.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.

• • If you have a question about our privacy policy, or you would like to dispute any information collected Contact Us.